đ· Mi Dulce Amor CancĂșn â Policies
đïž 1. Purchase & Order Policy
At Mi Dulce Amor CancĂșn, each floral arrangement is handcrafted with care and designed to create unforgettable moments.
Orders can be placed directly through our website midulceamorcancun.com
, WhatsApp, or social media channels.
All prices are shown in US dolars (USD).
Orders must include accurate delivery details (hotel name, room number, guest name, and delivery time).
Once confirmed, orders are processed immediately to ensure on-time delivery.
đł 2. Payment & Refund Policy
We accept secure online payments via major credit/debit cards, PayPal, and other local payment options.
Refunds and cancellations:
Orders canceled at least 24 hours before delivery may qualify for a full refund.
Cancellations made less than 24 hours before delivery may not be eligible for refund due to product preparation and perishable materials.
In case of delivery issues caused by incorrect customer information or hotel restrictions, refunds do not apply.
Please note that special or custom orders â including personalized arrangements, specific flower requests, or unique decoration setups â are non-refundable and cannot be modified once confirmed.
Since these orders are created exclusively for each guest and often involve special materials or coordination with hotel staff, we cannot accept cancellations, exchanges, or refunds after confirmation.
We take great care to ensure every special order meets your expectations and reflects the quality and elegance of Mi Dulce Amor CancĂșn.
If you have any concerns about your order, please contact us and weâll gladly review each case individually.
đ 3. Delivery Policy
We offer free delivery in the Cancun Hotel Zone and Costa Mujeres, with same-day delivery available for most products.
Delivery details:
Same-day deliveries must be confirmed before 6:00 PM local time.
Delivery times may vary depending on the weather, access procedures or hotel security policies.
We always confirm delivery with hotel staff or the guestâs concierge when possible.
đž 4. Quality & Substitution Policy
All our arrangements are made with fresh flowers of the highest quality.
Due to seasonal availability, certain flowers or decorative items may be substituted with similar ones of equal or greater value, maintaining the same style and color palette of the original design.
We guarantee that every order reflects the elegance and quality that defines Mi Dulce Amor CancĂșn.
đ 5. Privacy Policy
Your privacy is important to us. All personal data provided (name, phone number, email, hotel information, etc.) is used exclusively for order processing and customer service purposes.
We do not share or sell personal information to third parties.
Our website uses secure encryption (SSL) to protect your information during transactions.
đ 6. Customer Service
Our team is available to assist you with any questions, changes, or special requests.
Hours of operation:
đ Monday to Sunday: 9:00 AM â 9:00 PM (CancĂșn time)
đ± WhatsApp: https://wa.me/5219981198032
đ§ Email: midulceamorcancun@gmail.com
đ Website: https://midulceamorcancun.com
We appreciate your trust in Mi Dulce Amor CancĂșn, where every detail is made with love đ
At Mi Dulce Amor CancĂșn, each floral arrangement is handcrafted with care and designed to create unforgettable moments.
Orders can be placed directly through our website midulceamorcancun.com
, WhatsApp, or social media channels.
All prices are shown in US dolars (USD).
Orders must include accurate delivery details (hotel name, room number, guest name, and delivery time).
Once confirmed, orders are processed immediately to ensure on-time delivery.
đł 2. Payment & Refund Policy
We accept secure online payments via major credit/debit cards, PayPal, and other local payment options.
Refunds and cancellations:
Orders canceled at least 24 hours before delivery may qualify for a full refund.
Cancellations made less than 24 hours before delivery may not be eligible for refund due to product preparation and perishable materials.
In case of delivery issues caused by incorrect customer information or hotel restrictions, refunds do not apply.
Please note that special or custom orders â including personalized arrangements, specific flower requests, or unique decoration setups â are non-refundable and cannot be modified once confirmed.
Since these orders are created exclusively for each guest and often involve special materials or coordination with hotel staff, we cannot accept cancellations, exchanges, or refunds after confirmation.
We take great care to ensure every special order meets your expectations and reflects the quality and elegance of Mi Dulce Amor CancĂșn.
If you have any concerns about your order, please contact us and weâll gladly review each case individually.
đ 3. Delivery Policy
We offer free delivery in the Cancun Hotel Zone and Costa Mujeres, with same-day delivery available for most products.
Delivery details:
Same-day deliveries must be confirmed before 6:00 PM local time.
Delivery times may vary depending on the weather, access procedures or hotel security policies.
We always confirm delivery with hotel staff or the guestâs concierge when possible.
đž 4. Quality & Substitution Policy
All our arrangements are made with fresh flowers of the highest quality.
Due to seasonal availability, certain flowers or decorative items may be substituted with similar ones of equal or greater value, maintaining the same style and color palette of the original design.
We guarantee that every order reflects the elegance and quality that defines Mi Dulce Amor CancĂșn.
đ 5. Privacy Policy
Your privacy is important to us. All personal data provided (name, phone number, email, hotel information, etc.) is used exclusively for order processing and customer service purposes.
We do not share or sell personal information to third parties.
Our website uses secure encryption (SSL) to protect your information during transactions.
đ 6. Customer Service
Our team is available to assist you with any questions, changes, or special requests.
Hours of operation:
đ Monday to Sunday: 9:00 AM â 9:00 PM (CancĂșn time)
đ± WhatsApp: https://wa.me/5219981198032
đ§ Email: midulceamorcancun@gmail.com
đ Website: https://midulceamorcancun.com
We appreciate your trust in Mi Dulce Amor CancĂșn, where every detail is made with love đ